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Return

We want you to love your new purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it within 7 days of receipt. In order to attend your request please contact us immediately specifying the reason why you wish to return the item(s) and send us the following information: name, address, phone number, email, order number, form of payment and item description (code, total quantity and amount to be returned).

Merchandise must be in its original condition and in a secure package. Unfortunately, we do not currently offer free returns; you will need to pay all shipping costs including handling and shipping back.

Once we have examine the conditions of the merchandise we will refund the corresponding amount of the item(s).

Note: The items on sale are not subject to be returned. Please contact us in case you receive the wrong item or a damaged one. We do not exchange merchandise.

(Please contact us in case you have further questions to contacto@korucuentas.com

Cancellations

In rare cases, while we update the site, a product may be listed as "In stock" when you place your order, and sold out by the time your order is processed. However, if an item that is marked "In stock" in your shopping cart when you place your order is sold out at the time your order is processed, we will notify by e-mail that your order will not be filled and we will refund the corresponding amount.

We apologize beforehand for the inconvenience. We are currently working to prevent this situation from happening.

Discounts

When you select an item on sale the discount will apply directly to the total sum of your purchase. We offer discount in any amount that surpasses $5,000 (five thousand MXN) Please contacts us directly.

Bank Deposit

Contact us directly to give you the bank details (phone 56813267). Once you have made the deposit, please send a copy of the transfer to contacto@korucuentas.com, along with the corresponding order number.

Send Money

Send Money by Western Union to: Adriana Cañibe Inaraja (Please send also a copy of your receipt with the Money Transfer Control Number (MTCN) and the number of your item too contacto@korucuentas.com)

We will send you an email confirming your payment and your purchase details.

Note: for your own safety, do not send by email any sort of information concerning your credit card.

Shipping

We handle national shipping of 1 kg (2lb), with a fixed cost within the Mexican Republic; it includes an insurance for $500 (five hundred MXN). The total amount of shipping will be summed to your receipt. In case the weight of your items exceeds 1 kg, the shipping cost will also increase. In such cases we will notify you immediately.

Please contact us if you wish to increase the amount of your insurance, since this will also add to the International shipping total cost.

Payment

korucuentas.com makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by korucuentas.com, so you can choose the most convenient one for you.

Payment Methods:

PayPal

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at korucuentas.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

Using PayPal

You do not need to have a PayPal account before ordering from korucuentas.com

1. On your Shopping Cart page, click "PayPal" after reviewing your items and Submit Order.

You will then leave korucuentas.com and enter PayPal's website.

2. Log-in to your PayPal account, or create one if you don't have an existent account.

3. Follow the on-screen instructions given by PayPal.

Advantages of using PayPal:

Payment is traceable. You can trace the status of your payment using your PayPal account.

Payment does not require you to use your credit card online (you can transfer directly from your bank account).

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